8 Golden Rules of customer communication

韦弗斯新闻动态

最新动态

SF6安全保障专家

专注于SF6气体检测的专业化

135 85763546

8 Golden Rules of customer communication

发布时间：2016-01-15 来源：ydlcb 浏览次数：55次

[Winfoss · China] 8 years of reputation, professional solution 30000 customer product needs and professional services [online consultation] hotline: 400-7755-016

In life, the facts of countless excellent enterprises tell us that successfully managing customers is an important topic in front of enterprises. So, how do we “ Copy ” The magic weapon for the success of excellent enterprises? How to absorb the essence of successful enterprises and effectively apply it to the actual work of enterprises?

1. Say what you do, do what you say. Keep your promises low and deliver high. A. Clients always have better memories than you think. B. The process of communication is the process of building trust. C. Trust is built step by step. Keep your mouth shut and don't say what you can't do. E, in business, fulfilling promises is worth thousands of dollars.

2, convince yourself first, then convince customers; Confidence comes from an absolute belief in yourself, and the moment you make a deal is emotional. A. If you don't believe it yourself, how can you make others believe it? B. Confidence comes from having absolute belief in yourself. C. Customers can read the password of confidence from your smile. D, extraordinary consulting communication will affect the customer's decision in a positive way. E, your confidence comes from a lot of preparation and accumulation.

F, your confidence comes from strengthening the advantages of the company's products.

3. Treat customers like friends.
A, look at the problem from another Angle, pain will become happiness.
B, everything you do will have value, but it is not reflected for the time being.
C, work is actually happy, depending on how you think.
D, business, more than a friend more than a road, trading is not human, why make enemies around.
E, can not do business today, not necessarily can not do tomorrow.
F, work is actually happy, depending on how you think.

4, constantly cultivate themselves, so that customers feel that they are experts. Eloquence = brain talent output = input. A, people will believe the expert, not believe the business. B, customers do not want products, but solutions. C, in the process of communication, you must constantly solve problems for customers. D. Make your customers feel dependent on you. E, in the minds of customers, establish the image of your industry experts.

5, no matter what the situation, never argue with the customer. Sales = spiritual cultivation + skill accumulation; The Platinum Rule of communication: Communicate in a way that others like.

A, no matter what the reason, arguing with the customer is the most stupid behavior. B, win the tone, lose the business, lost the reputation. C, the heart is flat, not humble, not overbearing, reasonable evidence. D, the Internet era, hurt a customer, the adverse impact of the spread of far faster than you imagine.

6, quick response, the first time to solve customer problems. A. The sooner A problem is discovered, the better it can be solved. B. Every day the problem is delayed, the difficulty of solving it increases one point. C, customers generally do not believe that the enterprise will solve the problem in the first time. D. Solving problems quickly is the best way to build trust. E, speed is an important feature of the Internet era, speed is an important way to win customers.

7. Pay attention to details and praise.

A. It's the details that make you remember. B, you ignore the details of the customer, the customer will ignore you all. There is no lack of beauty in the world, but the lack of eyes to find beauty. D, heart and brain are two different realms. E, there is only one step between excellence and mediocrity. F, give customers unforgettable experience, customers will always remember you.

8, everyone has weaknesses, like to be praised is the weakness of all mankind - the weakness of human nature. A. Praise is an art. B, praise also pay attention to differentiation. C. Praise should be unexpected. D. Praise without thinking.

For more information about [Winfoss · China], please visit [Winfoss · China] http://www.winfoss.com/.

National service hotline :400-7755-016

------ Managing Editor: [Winfoss · China] Marketing Department