Winfoss Service Guarantee Policy- SF6在线监测系统_SF6检漏仪_SF6传感器_SF6密度继电器

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SF6安全保障专家

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Winfoss Service Guarantee Policy

Timely communication

As the world's most professional SF6 testing equipment production and service provider, WINFOSS provides 400 telephone direct dialing (AM8:00-PM20:00), 800 toll-free hotline (AM9:00-PM18:00), mobile phone mobile terminal (AM8:00-PM20:00), PC computer terminal (AM9:00-PM18:00), wechat public number (AM8:00-) PM20:00) and other real-time online communication channels to provide users with timely support.

Download center

WINFOSS provides users worldwide with remote downloads of user manuals, installation instructions, maintenance and software updates for all products. Based on this, all WINFOSS users can find early product information in the WINFOSS Service Center even if they do not have an archive, and can get the latest updates of the software throughout the life cycle of WINFOSS.

WINFOSS provides global users with SF6 professional and technical trends, latest achievements, new product releases, important case sharing, professional knowledge, international standards, industry regulations, major events, major projects, expert speeches, cutting-edge outlook and other information sharing and downloading.

Reservation service

All the users who have become WINFOSS company can get the support of the service center online in time, and fill in the detailed or updated service address and other demand information, WINFOSS service center will respond in the first time, and provide pre-installation, installation, repair, maintenance, training and other SF6 professional services.

Spare parts support

WINFOSS provides all users with 8 years of spare parts support, and all spare parts are supplied with the same performance or updated version guarantee to ensure that users can reach

Enjoy less of the use of the original product protection at the same time, but also share the latest WINFOSS results bring more new experience. Many of the WINFOSS spare parts policies are even free for users to use, please consult your nearest WINFOSS service member for detailed policies.

Training service

WINFOSS offers a range of SF6 professional training services to help power users and members better understand the operation of related equipment, the operating status and life evaluation of high-voltage power equipment. The perfect combination of world-class product assurance, industry-leading professional information support and in-depth expert guidance can help you make better business decisions and optimize operations. The expert analysis and detection data provided by SF6 experts can help you predict results more accurately, spot previously unforeseen trends, and give the entire team a clearer understanding on a conscious level.

This includes basic technical training related to product delivery, regularly organized SF6 special conference, in-person special training, industry technical exchange meeting and wechat platform sharing meeting.

After-sales warranty

All WINFOSS users will enjoy three guarantees in accordance with the laws and regulations of the relevant countries.

Warranty principle: The warranty period of WINFOSS products is 18 months, except in the following cases:

1. There is no procurement contract and invoice, or the procurement contract and invoice are unilaterally modified;

2. Human factors (including force majeure, non-allowable environment, abnormal operation, etc.) cause the normal use;

3. Users disassemble, repair, modify or repair by non-WinFOSS authorized units;

4. Caused by battery;

l Warranty method:

1. A valid purchase contract and invoice shall be provided;

2. If you provide the "User Information Receipt" after purchasing WINFOSS products and send it back to WINFOSS Customer Service Department within one month, so that we can file and establish your user profile, you will enter the WINFOSS regular return visit list.

3. Within the scope of warranty, for qualified products, we implement free repair and replacement parts; For products not covered by warranty, we provide repair services, charge the cost of materials and charge an appropriate on-site service fee.

Leasing service

WINFOSS offers rental services for a variety of products for specific users in different regions (currently only China is supported in Asia Pacific). This includes SF6 leak detection equipment, SF6 recycling and processing equipment, SF6 purity analysis equipment and other three series. Other products that do not involve leasing support only the purchase and sale of products. And WINFOSS does not provide personalized customization of products in the purchase and sale business, that is: In order to ensure the consistency of WINFOSS products, especially the effectiveness of the whole supply chain for efficiency, quality inspection, traceability, evaluation and other aspects, and maximize the interests of users, WINFOSS will not modify and form different versions of products for different users, so as to affect the final quality of products.

Outsourcing service

All users who are unwilling to carry out independently, or do not have the energy to carry out, or lack professional personnel to carry out, or want to be asset-light operation, can choose the way of service outsourcing, which is conducive to providing a high level of professional technology for SF6 high-voltage equipment testing, and improve the efficiency of problem solving, and it is recommended that users choose the way of service outsourcing. Fully supported by WINFOSS. For specific outsourcing services and fees, please consult your nearest WINFOSS service member.

WINFOSS Terms of Service

1. In order to implement the WINFOSS concept of "focus, depth and excellence", the Terms of Service are formulated in accordance with the Quality Law, the Law on Consumer Rights Protection and the relevant provisions of China's National Three Guarantees.

2. WINFOSS products during the warranty period, the user in compliance with the product use, maintenance requirements, due to product design, manufacturing, raw materials, processing and assembly, debugging and other quality problems, WINFOSS is responsible for replacement, repair, return (referred to as three guarantees). The principle of three guarantees is: can repair repair, repair mainly, repair should meet the performance requirements of the factory.

3. The provisions of these Rules shall be implemented by the WINFOSS after-sales Service Department and supervised and managed by the Quality Assurance Department.

4. WINFOSS products are manufactured according to Chinese national standards, and products with special requirements are produced according to the standard requirements of the supply technology agreement.

5. The product shall be issued with a certificate of qualification, and the packaging shall meet the requirements and regulations of the industry standards (cross-border products shall meet the import and export requirements).

6. Within 7 days from the date of receipt of the product, the product under normal use conditions, functional failure, the user can choose to return, replace or repair with a valid invoice.

Seven. Free refund product service regulations are as follows:

① From the date of purchase, within 7 days of normal use of the product with performance failure;

② Products damaged by non-human factors without dismantling and maintenance;

③ The appearance is not bad, warranty stickers, body bar code and other intact products;

④ Product return service, machine accessories (packaging materials, wire, manual and other accessories) complete.

8. The following conditions will not be covered by the return service:

① No contract and invoice, no user information archive, no body bar code and other effective data products;

② The contract and invoice do not match the product model, the host body bar code is not clear or the data has traces of alteration products;

③ Damage caused by human factors, including products damaged by failure to operate and use according to the instructions;

④ The user disassembles the machine for maintenance and modification, and repairs the damaged products at non-WINFOSS guaranteed maintenance points;

⑤ For the performance of the appearance of damage stains, not to be returned;

⑥ Improper use of the environment or conditions, such as power supply, ambient temperature, humidity, etc., resulting in damage to the product;

⑦ Products damaged by irresistible force due to unavoidable factors, such as fire, flood, lightning, traffic accidents, etc.;

⑧ Products sold for more than 7 days.

⑨WINFOSS indicates that the product does not provide after-sales service (special price or processing), only to assist in maintenance, no return.

9. Products under normal use conditions, the implementation of the "whole machine warranty 18 months" policy

Free warranty product service regulations are as follows:

① Products with performance failure within 18 months from the purchase of the product;

② Products damaged by non-human factors without dismantling and maintenance;

10. All products that need to be guaranteed, the user will express the equipment to WINFOSS company (online monitoring products can apply for WINFOSS service engineers on-site solution), products that meet the warranty conditions will not be charged any maintenance costs;

11, WINFOSS does not assume the "three guarantees" responsibility for the following conditions, will not be within the scope of free warranty service, if the need for maintenance will be reasonably charged the corresponding material costs and maintenance costs:

① No purchase and sales contracts and invoices, no user information archive products;

② Damage caused by human factors, including damaged products caused by failure to operate according to instructions under normal working environment;

③ Users privately disassemble the machine for maintenance, modification, non-WINFOSS service center repair caused by damaged products;

④ Improper use of the environment or conditions, such as power supply, ambient temperature, humidity, etc., resulting in damage to the product;

⑤ Products damaged by irresistible force due to unavoidable factors, such as fire, flood, lightning, traffic accidents, etc.;

⑥ Where the special sale of products or updated old models of processors, are not free warranty service scope;

12. Economic responsibility

① The economic loss of WINFOSS "three guarantees" refers to the direct loss of damaged parts or whole machines directly caused by the quality problems of WINFOSS products;

(2) The "three guarantees" products belonging to WINFOSS are given free repair or replacement of parts or whole parts, which should be confirmed by the WINFOSS service center. If the quality accident is extended due to the user, the cost of replacement parts can be charged according to the responsibility;

③ When the user puts forward the "three guarantees" request to WINFOSS, it should be serious and realistic, and the resulting economic losses should be borne by those who cheat.

13. The "three guarantees" disputes shall first be settled by the two parties through consultation, and the principle of on-site and nearby handling shall be adopted if mediation is required.

fourteen When handling and solving the "three guarantees" issue, if the negotiation cannot be finally resolved, and the user holds different opinions on the division of responsibilities, the user can apply to the relevant competent authorities for appraisal and arbitration.

Fifteen. The above ordinances do not affect your statutory rights as a consumer.